Before payment: separate the estimate from the quote
The pieces ship from Jingdezhen, China, postal code 333000. The current confirmed packed data for each listed piece is 0.5 kg and a 20 × 20 × 20 cm outer box. This is parcel information for shipping calculations, not the dimensions or net weight of the porcelain.
A checkout reference helps you judge delivery cost before entering full contact details. It is not a carrier booking or a promise that insurance, import charges and every destination surcharge are included. If you change the destination or selection, obtain a new estimate.
- Check which pieces and included parts the quote covers.
- Check the selected route, shipping charge and any separately payable import arrangements.
- Check the quote’s expiry and the cancellation and after-sales terms before agreeing.
After dispatch: follow the actual shipment record
Keep your private order link. The order page shows verified payment status; returning from PayPal by itself does not establish payment. Once the shop actually dispatches the parcel, the carrier and tracking number are recorded there. A postage estimate or payment confirmation is not a dispatch confirmation.
Tracking updates come from the carrier and may not appear immediately. For a question that needs the shop, email your order number and a short description to [email protected]. Do not put a private order link or payment password in a public message.
When it arrives: retain useful records
Look at the outer box before unpacking and photograph any visible damage. Keep the shipping label, box and protective materials while checking the piece and included parts. If there is a problem, photograph the outer packaging, inner protection and affected area, then email the shop with the order number and description. Avoid handling sharp fragments.
These records help the shop understand the issue and discuss it with the carrier where necessary. They do not promise that every type of breakage is covered by carrier compensation, and they do not replace your applicable rights.
Cancellation and quality issues
Review the actual-piece photographs, product details and full quote before ordering. You may request a refund before dispatch. After dispatch, returns or exchanges for personal preference or other non-quality reasons are not accepted; product-quality issues and rights required by applicable law are excepted. For a refund request or quality issue, email [email protected] with your order number.